Frequently Asked Questions

• Placing an Order
• Payment Options
• Shipping and Returns
• Gifts and Promotional Codes
• Product Care
• About Us
• Safe Shopping Guarantee
• Privacy Policy
• Contact Us

 

PLACING AN ORDER

Can I place an order over the phone or by email?

You are always welcome to call our friendly shoe experts toll free at 1-866-393-9291 to place an order over the phone. Our Customer Service Center is open M-F 10am-4pm EST.

Can I special order items that are not currently available?

At this time, we are currently unable to accommodate requests for special or custom orders. All of the merchandise that we currently have available is displayed on our website.

We're adding new styles, colors and sizes daily so please check bask with us to find just what you're looking for.

Will I receive a receipt with my order?

After you complete your order, you will receive an order confirmation email that can be used as a receipt. In addition, your order will be delivered with a packing slip in the box.

How do I know if my order was placed successfully?

Shortly after your order is submitted you will receive an email confirmation. You will also receive a shipping confirmation email once your order has shipped.

Can I change or cancel my order once it has been placed?

It is not always possible to change or cancel an order once it has been placed, as we send items out as soon as possible. Once the order has been processed, you will need to return the original item to obtain a refund and/or place an order for the new product. Please see our Return Policy for additional information. If you have entered an incorrect shipping address, please contact us immediately.

How long before my order gets shipped?

All expedited orders will be processed for shipment immediately. Please allow up to 2 business days for shipping orders. You will receive a tracking number along with a shipping confirmation email once your order ships. This email will arrive 1-2 business days after you receive your initial order confirmation email.

When will you be restocking items that you are out of?

Most of our styles are seasonal or limited editions; this means once they sell out they will not be restocked. However, some of our classic styles may be restocked. Please sign up for our newsletter so that we may keep you informed on the latest updates and availability of your favorite styles.

PAYMENT OPTIONS

What payment methods do you accept?

We currently accept Visa, MasterCard, and PayPal for all orders.

When filling out credit card information, please enter your name exactly as it appears on your card. For our customers’ protection, transactions cannot be processed if the billing information is not 100% accurate.

For questions regarding credit card security, see our Safe Shopping Guarantee.

What is PayPal?

PayPal is a payment method for online purchases enabling buyers and businesses to send and receive money online. As of today, PayPal has over 100 million member accounts in almost 200 countries and regions. One advantage of using PayPal payment method is that it offers fast, safe and easy checkouts, and promises to protect customers from revealing their credit card and other financial information to the merchant. You can sign up for a PayPal account by going to www.paypal.com.

Is it safe to use my credit card on your site?

Yes. We understand that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.

For questions regarding credit card security, see our Safe Shopping Guarantee.

Is it safe to use my debit card online?

Yes. Please note that once your transaction is processed, the amount of the transaction will be withdrawn from your account.

Do you charge sales tax on any item?

No sales tax will be charged on purchases shipped within the United States, with the exception of shipments within the State of Florida which is 7%.

SHIPPING AND RETURNS

How long does it take to ship my order?

Therafitshoe.com offers free standard ground shipping within the United States on all orders placed. Actual shipping time is 4-7 business days depending on your location.

We also offer 2 day expedited shipping service for an additional charge. Standard rates apply.

We want you to have the best possible shopping experience. If you are not completely happy with your purchase, just complete our easy self-service return process.

Do you ship to P.O. boxes?

Yes, we do ship to P.O. Boxes within the United States. Please be sure to enter the accurate address for shipment as we are not responsible for lost merchandise.

Do you ship internationally?

Sorry, but at this time we do not currently ship to addresses outside the United States.

Do you replace defective merchandise?

Yes, we accept defective returns as all items we sell are guaranteed against defects in materials and workmanship for a period of 30 days. A defective return includes any unworn item that is in new condition, still contains original tags and is in the original packaging. Returns will not be accepted if the item exhibits any obvious signs or wear or is not in the condition in which it was received.

If you received defective merchandise, please review our return process or contact our friendly Customer Service Representatives by phone at 1-866-393-9291.

How do I return my order beyond 30 days of the purchase date?

At this time, we are unable to accept merchandise for a return or exchange beyond 30 days of the purchase date. We apologize for any inconvenience this may cause.

RETURN/EXCHANGE POLICY

We want you to have a happy, pleasant experience shopping with THERAFITSHOE.COM. We will gladly accept the return or exchange of unworn merchandise within 30 days from the date of purchase. Exchanges are free.  Items must be completely unworn, in the same condition as when you received them, and in the original packaging with all items included from the original shoe box you received. Or, in the event that you aren’t completely satisfied with your purchase, you can return your merchandise for a full refund. However, we will deduct a flat rate of $9.50 to cover the cost of shipping and handling.  

How do I return an item for an Exchange 

Items must be completely unworn, in the same condition as when you received them, and in the original packaging with all items included from the original shoe box you received.

1. 1.  Please contact our customer service department to request a free prepaid shipping label. You can reach us at customerservice@therafitshoe.com or our toll free number 866-393-9291.
   
   
2. 2.  Pack all merchandise in the original package along with completed return/exchange form.Failure to include completed form might result in additional processing time.
   
   Download RETURN/EXCHANGE Form here.
3. 3.  Ship to following address:
         Therafitshoe.com
         Att: Returns/Exchange
         1578 NW 165th Street
         Miami Gardens, Florida 33169

Once your return is received and inspected, your exchange will be processed and sent out to you. Please allow 5-7 business days for your exchange to be processed. 

How do I return an item for a Refund?

Items must be completely unworn, in the same condition as when you received them, and in the original packaging with all items included from the original shoe box you received.

1. 1.  Please contact our customer service department to request a free prepaid shipping label. You can reach us at customerservice@therafitshoe.com or our toll free number 866-393-9291.
   
   
2. 2.  Pack all merchandise in the original package along with completed return/exchange form. Failure to include completed form might result in additional processing time.
   
         Download RETURN/EXCHANGE Form here.
   
   
3. 3.  Ship to following address:
        Therafitshoe.com
        Att: Returns/Exchange
        1578 NW 165th Street
        Miami Gardens, Florida 33169

 

Once your return is received and inspected, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 10 business days. We will deduct $9.50 from your total refund amount for shipping and handling costs. Please note that depending on your credit card company, it may take an additional 5-10 business days for you to receive the credit to your account.

How do I return a gift that was sent to me?

Please call our customer service team for assistance in returning the item. We will need some information in order to pull up the account from where the gift was purchased.

You cannot obtain a credit for a returned gift item. However, we can process an exchange for you for another item, as long as your returning item is unworn, and in its original packaging. Please see our Return Policy for additional information.

In order to expedite the process for you, you can create your own account. Please click on the My Orders link at the top right of the website and begin the process. Otherwise, we will be more than happy to create one for you over the phone.

GIFTS AND PROMOTIONAL COUPONS

Can I get Therafitshoe.com gift certificates and/or gift cards?

Yes! If you're looking for the perfect gift or just doing some last minute shopping, Gift Certificates and Gift Cards are the perfect solution for you! Please go to Therafitshoe.com Gift Certificates and Gift Cards for more information.

How do I use my Gift Certificate/Coupon Code?

Using your code is easy.

1. Place all of the items you want in your shopping cart.
2. Under the Grand Total, click "Have a Gift Certificate or Coupon Code? Add it here."
3. Enter the coupon code in the new box and click "Update Grand Total". Your new total will automatically appear.

Can I still redeem a coupon code if it has expired?

No. We are unable to honor promotion codes or special offers beyond the published expiration date. To receive all our current promotional offers, please join our email list.

If I have misplaced my promotion code and/or coupon can you resend it?

We are unable to resend or retrieve a misplaced promotion code or coupon as many of our promotion codes are single-use and/or customer-specific. We do offer site-wide promotions on a regular basis and recommend joining out email list to ensure you receive all our latest offers.

Does Therafitshoe.com offer a quantity or group discount?

Yes. We are always happy to work with groups to offer a discount on bulk orders of 10 or more pairs of regularly priced items. Please contact our friendly Customer Service Representatives by phone at 1-866-393-9291 for more details.

Product Care

Caring for Your Shoes:

Hand clean the shoes with cold water using a damp cloth. Allow them to air dry naturally after washing as heat from the dryer can damage your shoes. DO NOT put your shoes in the washing machine or dryer. Do not immerse in water.

Safe Shopping Guarantee

Is it safe to shop with you?

Therafitshoe.com takes great pride in offering a safe and secure online shopping experience. We also respect your privacy and we're committed to protecting it.

Contact Us

We want to make it as easy as possible for you with your order-related inquiries.

Our goal is to provide you with an enjoyable experience while shopping at Therafitshoe.com. Please use one of the methods below to reach us and we will respond as soon as possible.

You may reach us via:

Our Contact Us Form
Our email at info@therafitshoe.com.
You may also call us 1-866-393-9291.